ABOUT

WHAT WE DO

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You know your business needs to change and adapt for the digital age - but how?

New Retail is all about blurring the lines between digital and physical experiences. It’s about seeing retail through a digital customer experience lens.

It’s about understanding the quantum shifts now happening in customer demographics, behaviour & expectations and acting/investing accordingly. Ultimately it’s about empathy. Empathy first, business follows.

We are unbiased, no BS experts that can help you make smarter decisions because we have no conflicts of interest and have no development work to sell you.

Don’t replatform your Commerce Technology without talking to us first.

Our strength lies in our ability to help you understand what’s realistically possible with any given commerce platform or technology stack.

We are a perfect fit when we are brought in before your development agency/partners take over to deliver your projects.

We partner with you to create the most personalised, customer centric, compelling, differentiated, integrated and technically sound digital shopping & engagement experiences possible.

We also help create, evolve and focus digital mindsets to support this process.

You know one of the keys to business transformation is Digital Transformation. You know it's either disrupt or be disrupted. But the path seems complex, overwhelming and even a little scary at times.

You know it's time to partner and de-risk your future. We get it and we can help.

We start with our definition for Digital:

Digital is anything to do with transacting or communicating via the Internet

What then constitutes true Digital Transformation (DT)?

Anything that helps you do Digital better - at scale

This means it has to be of sufficient scale to impact the bottom line and/or culture of your organisation meaningfully. Otherwise it’s just a simple digital initiative or exercise.


what we provide

  • Digital & eCommerce 'Readiness' Assessments & Audits

  • Digital & Omni-Channel Commerce Strategy - B2C | B2B | DTC | Online | In-Store

  • Digital Business Analysis & Full Stack Solution Architecture

  • Commerce Systems Integration Architecture & Design

  • Cloudification/SaaS Planning

  • Business System Search & Select: eCommerce, Personalisation, Searchandising, MA, CRM, ERP, POS, PIM, WMS, OMS & ESB Platforms

  • Project Documentation (BRD's, RFP's, SOW/Scope/Spec/Integration Docs)

  • Digital Process Engineering/Re-engineering

  • Digital Change Management Planning

  • Digital Workshops, Round Tables, Seminars, Lunch & Learns, and Masterclasses for Internal Digital Inspiration, Up-skilling and Knowledge Transfer